When an item you ordered is not in stock, we offer you a similar one instead as a substitute. You can check substitutes in the order summary we send to your email.
To allow substitutes in your order, log in to your account, create an order and tick the box “allow substitutes” in your basket.
You can allow substitutes for the whole order or for specific products only. If you don’t want any substitutes, leave the box unticked.
The price, package size and a brand of a substitute may differ from the original product.
You can reject any substituted item upon collection. Return the rejected items to one of our colleagues at Click & Collect. If you are paying by card upon collection, these items will be deducted from the total order price. If you paid online, we would refund the amount to your account.
If we cannot find an adequate substitute, no item will be added to your order. You won’t be charged for the unavailable items.
Need help? Please call the Customer Service on +420 800 222 555. We are here for you every day from 8 am to 11 pm. By phone we can solve any complaint faster and often without asking you to visit our store.